Private Policy

Privacy Policy

Last updated: 9 October 2026

1. Who We Are

This Privacy Policy explains how Reclaimed & Renewed collects, uses, stores and protects your personal information when you visit our website, purchase our products, request a bespoke furniture quotation or contact us.

Reclaimed & Renewed is a UK-based furniture business specialising in contemporary furniture made from reclaimed timber, including dining tables, coffee tables, TV units, shelving and bespoke furniture for domestic and commercial customers.

For the purposes of applicable data protection legislation, the company responsible for your personal information is:

Legal company name: Reclaimed and Renewed Ltd
Company registration number: 15410673
Trading name: Reclaimed & Renewed
Website: https://reclaimedandrenewed.shop
Privacy contact email: Reclaimedandrenewedltd@gmail.com

In this policy, “we”, “us” and “our” refer to the legal company operating Reclaimed & Renewed.

2. Personal Information We Collect

We may collect the following categories of personal information.

Information you provide

When you place an order, contact us, request a quotation or discuss a bespoke furniture project, we may collect:

  • Name and contact details, including email address and telephone number.

  • Billing and delivery addresses.

  • Order details, products purchased and transaction references.

  • Bespoke furniture requirements, dimensions, design choices and project specifications.

  • Information you provide through contact forms, emails and other correspondence.

  • Marketing preferences and subscription status.

Payment information

Payments are processed through the payment services available through our Shopify store. We may receive payment confirmations, transaction references, payment status and relevant billing information.

We do not intend to store full payment card details on our own systems. Payment information is processed according to the arrangements of the relevant payment provider.

Information collected automatically

When you browse our website, we and our service providers may collect technical and usage information, including:

  • IP address and approximate location derived from it.

  • Browser type, operating system and device information.

  • Pages viewed, products browsed and interactions with our website.

  • Referring websites and marketing sources.

  • Cookie identifiers, advertising identifiers and similar online tracking information.

  • Website events, such as adding products to a basket or completing a purchase, where tracking is enabled and permitted.

The information collected depends on your device, cookie preferences, the services enabled on our website and your interactions with it.

3. How We Use Your Personal Information

We use personal information for the following purposes:

Order processing and fulfilment: To manage purchases, take payment, send order confirmations and provide updates.

Bespoke furniture projects: To discuss your requirements, prepare quotations, confirm designs and dimensions, and manage made-to-order furniture.

Delivery and collection: To coordinate delivery arrangements, contact you about delivery dates and fulfil orders.

Customer service: To respond to questions, resolve complaints and provide after-sales support.

Website operation: To operate our Shopify store, maintain shopping basket functionality and improve the customer experience.

Analytics: To understand website traffic, measure customer interactions and assess website performance through Google Analytics.

Advertising: To measure the effectiveness of our advertising, understand how visitors interact with our website and, where enabled and permitted, help deliver relevant advertisements through Meta and Google advertising services.

Email marketing: To send marketing emails about our products, new designs, offers and business updates where permitted by law.

Business administration: To maintain accounting and transaction records, manage refunds and meet our legal obligations.

Security and fraud prevention: To protect our website, customers and business against fraud, misuse and unauthorised activity.

4. Lawful Bases for Processing

We process personal information only where an appropriate lawful basis applies under data protection law.

Depending on the activity, this may include:

  • Contract: Processing necessary to fulfil your order, arrange delivery or take steps towards a contract for bespoke furniture.

  • Legal obligation: Processing necessary to meet tax, accounting and other legal requirements.

  • Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries, maintaining website security and improving our services, where these interests do not override your rights.

  • Consent: Processing based on your consent, including where consent is required for non-essential cookies, advertising tracking or email marketing.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before you withdraw consent.

We will assess the appropriate lawful basis for each activity, including the use of analytics and advertising technologies.

5. Shopify and Ecommerce Services

Our online store is hosted on Shopify, which provides the ecommerce platform used to display products, manage orders and facilitate purchases.

Shopify and its service providers may process personal information to provide and support these services, including website functionality, checkout, security, analytics and other features enabled on our store.

Information may also be processed by applications or integrations connected to our Shopify store.

For more information about how Shopify handles personal information, please read the Shopify Consumer Privacy Policy.

The specific information processed by Shopify and other providers depends on the features and integrations enabled on our store.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve our products, website content and customer experience.

Depending on our configuration and your consent choices, Google Analytics may collect information such as:

  • Pages visited and interactions with website content.

  • Approximate geographic information.

  • Device, browser and technical information.

  • Traffic sources and referral information.

  • Website events and engagement information.

We use these insights to understand website performance and identify opportunities to improve our store.

Google may process information in accordance with its own terms and privacy policies. Where required, analytics cookies and related tracking technologies will only operate after the appropriate consent has been obtained.

For further information, please see Google's Privacy Policy.

7. Meta Pixel and Meta Advertising

We use Meta advertising services, including the Meta Pixel, to support the measurement and evaluation of our advertising on Facebook, Instagram and related Meta services.

Depending on the features enabled and your consent choices, the Meta Pixel or related integrations may collect information about your interactions with our website, such as pages viewed, products browsed and certain purchase-related events.

This information may be used to:

  • Measure advertising performance.

  • Understand which campaigns generate website visits or purchases.

  • Help us improve advertising campaigns.

  • Support relevant advertising to audiences, where enabled and permitted.

Meta may process information under its own privacy terms and may associate website activity with information held by Meta.

Where required, we will obtain consent before activating non-essential Meta tracking technologies.

You can find further information in Meta's Privacy Policy.

8. Google Ads

We use Google Ads to advertise our products and assess the performance of our advertising campaigns.

Where enabled, Google Ads conversion tracking and related technologies may collect information about interactions with our website, including visits to particular pages and purchase-related events.

Depending on our configuration, this information may be used to:

  • Measure advertising conversions.

  • Assess the performance of campaigns.

  • Improve advertising effectiveness.

  • Support remarketing or personalised advertising, where enabled and permitted.

Google may process this information in accordance with its own privacy terms.

Where required, Google Ads cookies and related tracking technologies will only be activated after the appropriate consent has been obtained.

For further information, please see Google's Privacy Policy.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support its functionality and, where enabled, provide analytics and advertising services.

These technologies may be used by Shopify, Google, Meta and other integrated service providers.

Essential cookies

These support necessary website functions, such as shopping baskets, checkout, security and remembering certain settings.

Analytics cookies

These help us understand how visitors use our website and measure website performance.

Advertising cookies and pixels

These may help measure advertising effectiveness, understand interactions with our products and support relevant advertising.

We will obtain consent before using non-essential cookies and similar tracking technologies where required by applicable law.

You can manage your preferences through our website's cookie banner or cookie preference settings, where available. You may also change your browser settings, although disabling certain cookies may affect website functionality.

Rejecting non-essential cookies should not prevent you from browsing our products or placing an order.

We will review our cookie and tracking configuration to ensure it reflects the technologies actually used on our website.

10. Email Marketing

We may send marketing emails about Reclaimed & Renewed, including new products, furniture designs, special offers and business updates.

We will send marketing communications in accordance with applicable electronic marketing and data protection laws.

Where consent is required, we will obtain it before sending marketing emails. Where a lawful existing-customer exception applies, we will meet the conditions of that exception, including providing an appropriate opportunity to opt out.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

If you unsubscribe, we may retain limited information about your preference to ensure that we respect your request.

Unsubscribing from marketing emails will not stop essential service communications about existing orders, deliveries or customer service.

11. Who We Share Information With

We may share relevant personal information with trusted third parties where necessary for the purposes described in this policy.

These may include:

  • Shopify: To host and operate our ecommerce store.

  • Payment providers: To process payments and refunds.

  • Delivery and logistics providers: To arrange the delivery or collection of furniture.

  • Google: To provide analytics and advertising services.

  • Meta: To provide advertising measurement and related services.

  • Email marketing providers: To manage subscriptions and send marketing emails.

  • Website applications and technical providers: To support store functionality and customer service.

  • Professional advisers: Such as accountants, insurers and legal advisers.

  • Public authorities: Where disclosure is required by law or otherwise lawful.

We do not sell your personal information for money.

Some advertising and analytics activities may involve sharing information with third parties for measurement or targeted advertising. These activities will be handled in accordance with applicable law, your consent choices and any relevant opt-out rights.

12. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer is permitted under applicable data protection law and that appropriate safeguards are in place where required.

You may contact us for further information about relevant safeguards.

13. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, taking account of our legal obligations and legitimate business needs.

Retention periods may vary:

  • Order and accounting records: Retained for the period required by applicable tax and accounting laws.

  • Customer enquiries and quotations: Retained for as long as necessary to respond, manage a potential project and maintain appropriate business records.

  • Bespoke furniture and delivery records: Retained for as long as necessary to fulfil orders, provide after-sales support and manage relevant disputes or obligations.

  • Marketing information: Retained until you unsubscribe or the information is no longer required, subject to any limited suppression records we need to maintain.

  • Analytics and advertising data: Retained according to the relevant service configuration, consent settings and provider retention policies.

When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required or otherwise permitted to retain it for longer.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We use service providers and systems designed to support secure ecommerce transactions and appropriate handling of customer information.

However, no online transmission or storage method can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests.

  • Object to direct marketing.

  • Request data portability where the legal conditions are met.

  • Withdraw consent where we rely on consent.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations.

To exercise your rights, please contact us at [INSERT PRIVACY CONTACT EMAIL]. We may need to verify your identity before responding.

16. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

If you visit these websites, their own privacy policies and practices will apply. We are not responsible for websites or services that we do not control.

17. Children's Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information directly from children for marketing purposes. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can assess the matter and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, technology, service providers or applicable legislation.

The latest version will be published on this page, with the revised date shown at the top.

We encourage you to review this policy periodically.

19. Contact and Complaints

If you have questions or concerns about how we handle your personal information, please contact us first using the details below.

Company: Reclaimed and Renewed
Trading name: Reclaimed & Renewed
Email: reclaimedandrenewedltd@gmail.com
Website: https://reclaimedandrenewed.shop

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

We will handle privacy enquiries in accordance with applicable data protection requirements.